Hint Setup Guide | Employee Enrollment & Eligibility

Hint Setup Guide | Employee Enrollment & Eligibility

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Employee Enrollment & Eligibility Setup Guide


Welcome to Nice! Here’s how to set up and manage your employee enrollments and eligibility. You’ll need this template and access to Hint, our HIPAA-compliant eligibility platform. 


Tips for a smooth upload:

  1. You should have received an email with the subject line “Complete Your Account Setup: Nice Healthcare Awaits You!” If it didn’t arrive, please email clientsupport@nice.healthcare and our team will send you a direct link. Once you have the invitation, simply accept it and follow the prompts to create your account in our secure, third-party, HIPAA compliant enrollment platform.
  1. Once you’ve logged into Hint, take a moment to confirm that your company contact information is correct under the “Account and Pricing” tab. Please disregard the “Employee Pricing” and “Enrollment and Termination” sections. These are set to system defaults and should not be changed.


  1. You will receive invoices by email from Bill.com at the billing address provided when your contract was signed. Please ignore the “Invoices,” “Payment Options,” and “Invoice Settings” tabs in Hint, as these are not used for your account. If you have questions about how billing works, you can review this Billing FAQ or reach out to accounting@nice.healthcare for support.
  2. Make sure all names are spelled correctly. Dependent names that don’t match may trigger an error during processing.
  3. If you receive a “failed rows” message in the Employee Uploads tab, simply click the upload hyperlink as shown below to review and correct the entries.

Step 1: Complete your employee data.

Download the Excel template (attached below) and fill in the following fields for each member:

  • First Name

  • Last Name

  • Date of Birth

  • Address details

  • Email address

  • Mobile phone number

  • Member type (for domestic partners, select “spouse”)

  • Dependent of (enter the employee’s name)

  • Effective Date (this is also your launch date)

Note: Please be sure to follow the formatting in the template, especially for dates. Incorrect formatting will cause upload errors.

*Once all data is entered, save the file as a .csv before uploading.


Step 2: Upload your list.
  1. Log in to Hint and navigate to the “Employee Uploads” tab. Select “Upload File,” choose the file from your computer, and click “Upload” to submit.
  1. Complete your upload by selecting “Process Upload.” You’ll be prompted to confirm by clicking “Process Upload” once more.

Note: Please keep in mind that Hint serves as the source of truth for enrollment and eligibility. Keeping this information accurate and up to date is essential for uninterrupted care and correct billing.

Step 3: Check the status
  1. After you upload the file, the status will update to “enqueued.” Please allow 5–10 minutes for processing, then refresh the page. The status will change to “processed” once complete. If the upload fails, the status will display the reason for the error so you can make any needed corrections.

  2. You’re all set. You can also select the “Employees” tab to review your enrollment or make any eligibility updates. From there, you’ll be able to:

    • Edit employee information

    • Unenroll employees

    • Add new employees or dependents


Note: For Manual Entries Entered Outside of the Upload Process
  1. When employees are manually entered, the status will default to “eligible.” From there, please select the Manage button and choose "Enroll" to complete the setup.