FAQ | Prescriptions

FAQ | Prescriptions

What medications do you offer for free?

Nice’s clinicians are able to write prescriptions for all non-controlled substances. We offer 550+ of the most common medications to patients for free.

Our team is comprised of board-certified, licensed medical clinicians who are dedicated to working with you on your healthcare concerns and wellness goals. Because every patient is unique, it would be irresponsible for us to commit to promising any specific medication when our medical team hasn't had a chance to meet you, review your health with you, and determine what they believe to be the best treatment recommendations based on current, evidence-based medical guidelines. So, in order to receive medications from this list, we require that you have a visit with a Nice clinician. 

If a medication is recommended for your ongoing care with Nice, we would then prescribe to your preferred pharmacy. Your medications are completely free if sent to one of our participating pharmacies (Walgreens is not a participating pharmacy). When appropriate, there is also the option to have chronic (ongoing) prescriptions mailed to your home through a partner pharmacy.

Switching your primary care can be a difficult decision-one that we don't take lightly; however, we encourage you to consider the many great benefits partnering with Nice offers-potential free prescriptions as just one of them.

Use the search bar below to check if a specific prescription drug is provided for free through Nice Healthcare:

Please search by the generic name of the drug for the best results. To be sure we have the medication to you need, schedule a visit with your clinician.

How do I fill a free prescription using Nice Healthcare?

After your visit with a Nice Healthcare clinician, your provider can send your prescription to any of our 60,000 participating pharmacies for you to pick up at your convenience. You will present your Nice Pharmacy Card at the pharmacy at the time of pickup.

How do I get a Nice Prescription Card?

Your Nice prescription card will be available for you in your Nice Healthcare account. Just toggle to the side panel and click on Nice Pharmacy Card. You can present the card from your smartphone or tablet at the pharmacy, or you can print a copy of it at home before you go.

I already have a primary clinician. Can I get my medications refilled for free from Nice?

We are not a pharmacy and do not refill prescriptions that have been written by clinicians from other clinics. Our team is made up of licensed clinicians who can write prescriptions for patients who have established care to form an on-going relationship with Nice, are having the condition(s) managed by our clinicians, and the medication has been deemed medically recommended.

We reserve the right to deny any prescription that is not in the best medical interest of the patient.

If a medication is recommended for your ongoing care with Nice but isn’t on the formulary (formulary is a fancy word for list of drugs) of free prescriptions, it can be filled under your insurance benefits and you would be responsible for any co-pays just as you would have done with previous prescriptions.

Switching your primary care can be a difficult decision-one that we don't take lightly, however, we encourage you to consider the many great benefits partnering with Nice offers-potential free prescriptions as just one of them.

Why don’t you offer my prescription?

We are not a pharmacy or prescription warehouse, therefore, we do not always have control if the pharmacies change their offerings or have a shortage of a prescription. We have carefully selected medications in an attempt to offer the most common medications that would be applicable to the largest number of patients. If we cannot offer the prescription that is medically recommended for you, our clinicians will send the prescription to the pharmacy of your choice which will then be filled under your insurance benefits and you are responsible for any co-pays-just as you would have done with previous prescriptions. Please note that we are keeping track of prescriptions that we were not able to offer to our patients for delivery and will potentially continue to grow our offerings based on this data.

How do I request a prescription refill?

We are not a pharmacy and do not have a physical location like a bricks and mortar pharmacy. Acute or same day medications will typically be sent to a participating pharmacy of your choice and available for you to pick up. Many chronic (on-going) and/or wellness medications are available to be mailed to your home through a partner pharmacy. Our policy is that refills that are to be mailed from our partner pharmacy should be requested a minimum of 10 days prior to running out, so please do not wait until your medications are out or almost out to schedule your first appointment or request a refill if you’d like your medications mailed. We could always send the chronic (ongoing) and/or wellness medication to your local pharmacy for you to pick up.

If a follow-up appointment was needed prior to a refill, we recommend that our patients schedule a follow-up appointment with us 10 days prior to your prescription expiring. In order to provide quality care, our medical clinicians need to monitor your condition and compliance with treatment plans. This is only accomplished if you are seen on a regular basis as recommended by your Nice Healthcare clinician. 

If you run out of your prescription, you can still request that Nice send you a refill via our mailing pharmacy partner and we will send in an appropriate amount of medication to your pharmacy in order to “bridge” your prescription until the mailed one arrives. You will be responsible for picking up the medication at the pharmacy.

Please request refills of any medication sent by a Nice clinician directly through your pharmacy via phone or online. They will send us a refill request.

What if I’ve lost my prescription(s)?

If you lose your prescription/medication from Nice, our clinicians can discuss with you the option to send the medication to a pharmacy of your choice. You would be responsible to pick up your medication and could potentially have a co-pay or other costs of the medication.